484-785-TORY(8679)
(M-F) 8am-5pm EST

Policies at RestaurantTory.com

Immediate Payment Is Required:

Payment in the form of all major credit cards is required for your order to be completed. This process is requested during checkout. If you have any questions about our process or you are having a problem with your payment, please give our customer service department a call at 484-785-8679 M-F 8am-4:30pm EST.

RestaurantTory.com reserves the right to cancel any order for any reason at any time. If we feel an error occurred or your order was involved in a "loss of identity" theft, we will cancel the order without notice. A cancellation email will be sent within 1-3 business days after the order is terminated. If you have any questions, please contact our customer service department using the phone number above.


Accepted Payment Methods:

RestaurantTory.com accepts the following methods of payment:

  • Credit Cards (Visa, Mastercard, Discover)
  • Paypal
  • Checks (Electronic, Mail)
  • Wire Transfers
  • Financing

Payment Requirements:

Your shipping address must be added to your credit card account. During our credit card processing, your address is correlated with the issuing card company. If they decline the purchase for any reason, your order will not ship and be cancelled. For an easy and successful transaction, we highly recommend shipping to your billing address. RestaurantTory.com also requires you to enter the CVV2 code number located on the back of your credit card. If this is not supplied, your order may be delayed or CANCELLED.

Sales Tax:

Residents of PENNSYLVANIA will be charged 6.00% sales tax at checkout.


Order Processing Time:

RestaurantTory.com processes and ships orders within 24 hours when the order is placed on an operating business day. Orders placed on Fridays are subject to be shipped out on the following Monday. Additionally, some orders go through our fraud prevention department. If your order is selected, you will be notified and your order may be delayed an additional three (3) business days. Security is our number one priority. Once we receive your information through the Internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost security. No personal information will be sold or sent to third party marketing companies.

Shipping Packaging Policy:

Due to the rules and regulations set forth by UPS, all UPS Small Pack Ground/Air packages must be shipped with at least 2" of interior foam/bubble wrap or paper packing material. Therefore, your new item may be opened in order to add this additional packaging material before shipment. This no way affects the warranty or condition of the unit being purchased. If you have any questions once the item is received regarding this shipping policy, please contact our customer service department.


Warranty Information:

RestaurantTory.com offers at DOA (Dead on Arrival) warranty for 7 days after the item is received. Please see our info on RETURN POLICY for additional information.

RestaurantTory.com does not offer any extended warranty on items sold. All warranty information is provided by the manufacturer only. These warranties are the standard offered by the manufacturer. If you have an issue with the item and need a warranty claim, please contact the manufacturer or view the information provided in your shipment.


Promo Code/Coupon Information and Policies:

RestaurantTory.com offers promo codes and coupons for discounts on our website. Promo codes and coupons are issued with expiration dates. Once a promo code or coupon expires, it cannot be redeemed. Promo codes and coupons are not given verbally or over the phone. They are given via confirmation tracking emails, newsletter emails, and message posts on our Facebook page. Promo codes and coupons, if issued, cannot be redeemed for past history purchases. Once an order is received and a promo code or coupon was not used, that order cannot be modified to use a given promo code or coupon. Promo codes and coupons cannot be redeemed as cash value. RestaurantTory.com has the right to cancel any order if they feel a promo code or coupon has been issued incorrectly or abused during purchases.